Rata 360 Communication
Dr Martin van Rensburg
“Rata 360. Value adding Communication. “
Rata is a hand reaching out to the world. A hand changing people from BROKENNESS TO WHOLENESS. The Rata hand consist of Integrity, Reliability, Ethical, Faith, Professional, Transparent and Credibility. With this values in hand, Rata want to make a difference in a ever changing world. Although the world is often changing in a place that bring pain and sorrow, we want change that bring wholeness to people that have lost hope. We want to reach out and be the answer to the question.
In bringing hope to people, we want to focus on each of the Rata values, starting with Integrity. What is integrity? How do you see integrity? We would like to hear from you. Give us your opinion on this value. How can we bring hope through integrity? We want to hear from you.
The values summary is at the bottom of the page as an slide presentation..
What happens in the darkness night? What happens where nobody can see and nobody will ever know? When everybody do it, why be different?
Integrety is doing the right thing when knowbody looks.
The value of Integrity
As decide at the workshop of 28 March, we will focus every month on a different Rata value. The first of the 7 values we will focus on, is Integrity. What do we mean if we speak of Integrity? A quick definition of Integrity is “doing the right thing”. Saying that we imply that there are acceptable and unacceptable things to do. Therefor there are certain things we must do and there are certain things we must avoid.
We want to invite the different Rata offices to take part in making the value of integrity visible. You can do it by taking a picture of something that reflects integrity or you can write something on the topic. Be part of the different ways to make Integrity visible. Please share you views on integrity with us.
Drop us a comment at the end of the page.
Summary on INTEGRITY as defined by the group that work with IVAN on 28 March.
• Quality / calibre of person
The calibre of a person should be of high quality
• Doing the right thing
Doing the right thing, even when nobody is around to see what you are doing.
• Standard Christian
It is important to display standard Christian values, especially in our organisation, which is a faith-based organisation. These values include, but are not limited to:
Commitment in this sense refers to commitment to the profession of social services, to the organisation, to the client base and towards yourself.
• Stand by word
Standing by your word means that you will do what you said you would do.
• Honesty (truthful)
Honesty is self-explanatory, but can be expanded to meaning more than just telling the truth:
Honesty is a valuable trait in a world full of false promises.
They’re Not Concerned About Popularity Contests.
Honest people don’t obsess over what peers think of them. They simply are who they are, and other people can take it or leave it.
They Stand Up for Their Beliefs.
Honest individuals don’t go looking for fights, but they also aren’t afraid to speak their mind. Honest people will state their opinions even when their beliefs are against the majority. While this may irk managers concerned with bureaucracy, most people will respect honesty and be impressed with those willing to stand out against the hive mind.
They Are Thick Skinned.
Honesty requires thick skin. Not all people love hearing the truth, and when you dish out a fresh dose of reality, some might be inclined to toss it right back in your face (plus a little venom). Honest individuals may fall victim to the insecure defensiveness of others, requiring them to be thick skinned.
They Have Close Partnerships.
Individuals who are honest often have rich, meaningful friendships. Others know that their honest friend won’t complain about them behind their back, and will instead face any issues head on. This level of trust allows for deeper, healthier relationships.
They Are Trusted by Peers.
Peers will seek the aid of honest individuals, knowing they can count on them for true, objective advice. Many others will lie and tell you the story you want to hear. They do this to avoid any injured feelings, but there are many times with the difficult truth is what individuals really need to hear. Others trust honest individuals to tell them how it really is, without sugar coating the truth.
• Acceptable behaviour:
• Standing by word
Standing by your word means that when you say you will do something, it will be done. Nobody has to check up on you to confirm whether it has been done, or not. It should simply be accepted that it has been done.
• Professional (code of conduct)
Adhering to the code of ethics, as set out by the SACSSP.
• Friendly (people-centred)
People are our business and we should be approachable. When one is friendly and approachable, positive outcomes to many challenges can be assured.
• Relationships (approach)
People with integrity strive to build and maintain mutually beneficial relationships with peers, as well as the client base.
• Consistency (standards)
Firstly attitude-behavior consistency is when a person’s attitude is consistent with their behavior.
Secondly, we need to be consistent in our day to day attitude and behaviours. Yes, we might experience bad days, but we need to strive to be consistent.
Consistency in high quality work is also absolutely necessary.
Consistency creates absolute trust.
• Trust (safe environment)
We need to create an environment where our peers and our client base are able to trust us. Creating a positive environment creates a safety net, not only for our client base, but also for our peers.
Honesty is the bedrock of trust and trustworthiness. The moral command to be honest requires us to speak and act only in ways that engender and justify trust. That seems simple enough. But honesty is a broader concept than some realize. An honest person tells the truth, is sincere, doesn’t deceive, mislead, act devious or tricky, doesn’t betray a trust, doesn’t withhold important information in relationships of trust, doesn’t steal, and doesn’t cheat. There are two dimensions of honesty: honesty in communications and honesty in conduct.
• Less desired behaviour:
• Distrust / disbelief
We need to refrain to place ourselves in a position where our client base, as well as our peers distrust us or tend to view us with an attitude of disbelief. When one is distrusted, relationships and the capacity to render effective and meaningful services is compromised.
• Conflict (insecurity, fairness)
We all experience conflict, which is the competition for scarce resources, at some point in any relationship. Experiencing conflict in itself is not negative. It is up to us to resolve conflict in a positive manner, as to not compromise relationships and service delivery capacity.
• Misunderstanding (trust, consistency and plan)
Misunderstandings are due to errors/noise in communication. It therefore of the absolute importance to eliminate misunderstandings as much as possible, in order to build and maintain conducive and beneficial relationships. Planning and sticking to the plans that have been made eliminates a fair amount of potential misunderstandings that can exist between peers, as well as the client base.
Respect is another self-explanatory value. Disrespect towards the organisation, professional bodies, people and stakeholders destroy relationships and compromise the benefits for the orgainsation, peers and client base.
• Communications problems
Communication problems are inevitable, but needs to be avoided as far as possible. Faulty communication creates an environment of uncertainty and leads to the deterioration of various relationships, which could have been utilised to the best interest of the organisation, as well as the client base.
Social Worker: Tarlton Office